Help Center
Support
Browse the topics below to jump straight into the FAQ, or email us — we typically reply within one business day.
Packs & pulls
How packs work, the reveal flow, decide-later, and what happens when the timer runs out.
Read this section →Points & currency
Buying points, sending points to a friend, and how currencies are displayed.
Read this section →Cards & shipping
Selling, shipping fees, authentication & insurance, and where to find tracking.
Read this section →Account & Point Store
Profile, addresses, gift-card redemptions, and order issues.
Read this section →Email us
Send your question to superpacks@grade10.com. Including your username and the screen you're on helps us answer faster.
Response time
Support hours are Monday–Friday, 9 am–6 pm Pacific. We aim to reply within one business day. For urgent shipment issues, please include your shipment number in the subject line.
Looking for an answer right now? Check the FAQ →