Help Center

Support

We're here to help. Browse topics below or reach out directly — we typically respond within one business day.

Orders & Shipping

Track your prize shipments, update a delivery address, or report a missing package.

shipping@gancha.gg

Billing & Coins

Questions about coin purchases, missing balance, or payment issues.

billing@gancha.gg

Account Help

accounts@gancha.gg

General Inquiries

Anything else — feedback, partnerships, or press inquiries.

hello@gancha.gg

Email Response Times

Our support team operates Monday–Friday, 9 am–6 pm PT. We aim to respond to all inquiries within 1 business day. For urgent shipping issues, please include your order number in the subject line.

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