Privacy Policy

Account data: When you register, we collect your email address, username, and any profile information you choose to provide.

Transaction data: We record all purchases, pull history, and redemption activity associated with your account to maintain accurate records and resolve disputes.

Shipping data: When you request physical prize delivery, we collect your full name, shipping address, and contact phone number.

Usage data: We automatically collect information about how you interact with the Platform, including pages visited, time spent, and device/browser information.

We use the information we collect to:

• Operate, maintain, and improve the Platform
• Process transactions and deliver prizes
• Send transactional emails (order confirmations, shipping updates)
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Send promotional communications (with your consent; opt-out available at any time)

We do not sell your personal data. We may share your information with trusted third parties only as necessary to operate the Platform:

• Payment processors — to handle coin purchases securely
• Shipping carriers — to deliver physical prizes
• Analytics providers — aggregated, anonymized usage data only
• Legal authorities — when required by law or valid legal process

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use the Platform. You can control cookie settings through your browser, but disabling certain cookies may affect Platform functionality.

We retain your account data for as long as your account is active. Transaction records are kept for a minimum of 7 years to comply with financial and tax regulations. You may request deletion of your account at any time, subject to these retention obligations.

We implement industry-standard security measures including TLS encryption, hashed credentials, and role-based access controls. No system is completely secure; if you suspect unauthorized access to your account, contact support immediately.

Gancha is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us at privacy@gancha.gg.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform. Continued use after changes constitutes acceptance.

Questions about our privacy practices? Reach us at privacy@gancha.gg.